Warranty and Return Policy

90-DAY SLEEP TRIAL W/PURCHASE OF QUALIFYING PROTECTOR

 

-        Mickhel’s Mattress offers a 90-day sleep trial for any mattress purchased on the same invoice as a qualifying protector. Our goal is to ensure everyone is pleased with their mattress.

-        The sleep trial is a one-time-only comfort exchange policy, in which the mattress is refunded with in-store credit for the re-selection of a more comfortable mattress.

-        If the mattress is more expensive, then the customer will pay the difference (+ tax).

-        If the customer decides to exchange for a less expensive mattress, the difference will be applied as store credit.

-        Delivery, Service Fees, or Protectors will not be qualified for any exchange or return.

-        Mickhel’s Mattress has the right to refuse any comfort exchange or warranty for any reason but intends to hold customer satisfaction to the highest level.

-        You can always contact us for any return questions at mickhelsmattress@gmail.com

 

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

 

Exceptions/Non-Returnable Items

Certain types of items cannot be returned, such as used or unsealed bedding accessories (pillows, sheets, mattress protectors), clearance/as-is/floor models, special orders, and items stained, damaged, or lacking original tags. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept return with cash back on sale items, Big Deals, or gift cards. 

No returns or exceptions without a qualifying mattress protector.

 

Exchanges/Refunds

The fastest way to ensure you get your exchange is to let us know as soon as possible.

-        The sleep trial is a one-time-only comfort exchange policy, in which the mattress is changed out with a new mattress of equal value or pay the difference for a higher quality mattress, for the re-selection of a more comfortable mattress.

 If the exchange is delivered, a delivery fee still applies for the standard delivery amount.

Delivery, Service Fees, or Protectors will not be qualified to be an exchange or return.

No returns or exchanges without a qualifying mattress protector; In-store credit or a one-time-only comfort exchange, no exceptions.

WARRANTY
This warranty gives you specific legal rights but you may also have other rights, which vary from state to state. The manufacturer warrants against defects in workmanship and material of the mattress. In the unlikely event that service is required because of such defects after purchase, your mattress will be repaired or replaced (at the manufacturer’s option) without charge, except for transportation costs. Please note: If identical materials are not available at time of repair, the manufacturer reserves the right to substitute
materials of equal or better quality. If service is required during the years covered by warranty because of such defects, your mattress will be repaired or replaced (at the manufacturer option) at a charge (depending on circumstances) plus transportation costs. If you observe a defect, contact us at mickhelsmattress@gmail.com to file a warranty claim. Proof of purchase must be provided (including date of purchase). This warranty is given by the RESTONIC manufacturer whose name and address appear on the law label attached to your Mickhel's Mattress product. This warranty is given only to the initial purchaser and is effective from the date of purchase. This warranty shall be governed by the state law and adjudicated in the state and local courts located in city and state where the mattress was manufactured.

DO’S AND DON’TS OF BEDDING CARE
• DO rotate your mattress as needed to promote even wear.
• DO use an appropriate frame with center support or
bed base with center support on queen and king-size
mattresses to ensure validation of your warranty.
• DO let your new mattress “air” upon removal from its plastic
packaging. Discard the plastic wrapping on your mattress
as soon as possible; a child or pet can become entangled
and suffocate.
• DO keep your bedding clean and use a mattress protector.
Stains, soiling, fluid penetration or other signs of abuse will
void the warranty and make your mattress ineligible for
repair or replacement.
• DO replace the foundation when purchasing a new mattress
to provide the proper support for your new mattress.
• DO carry your mattress upright on its side. It is easier to
handle and less likely to damage the mattress. If you need
to store your mattress for an extended period, please store
it flat.
• DO promptly dispose of old mattresses to avoid a fire
hazard.
• DON’T use handles on the side of the mattress for anything
other than repositioning the mattress on it’s foundation.
They are not built for heavy lifting and will rip or tear if too
much pressure is applied.
• DON’T remove the law tag at the end of your mattress as
this has the identification needed to exercise your warranty
rights.
• DON’T use cleaning fluids on your mattress. The chemicals
may damage some of the materials.
• DON’T allow your mattress to get wet. Any liquids, water
or other fluids may damage upholstery causing materials
to compress. Protect your mattress from water and other
liquids with a water proof mattress protector.

PLEASE BE ADVISED:
YOUR NEW MATTRESS IS NOT FIRE-PROOF
Your new mattress meets fire safety standards issued
by the U.S. Consumer Product Safety Commission when
used by itself or with a foundation specified on the federal
law tag attached to the mattress. Compared to older
mattresses, your new mattress will, if ignited, burn more
slowly and less intensely, giving you more time to escape.
IN ORDER TO REDUCE THE RISK OF FIRE:
• DO keep matches and lighters away from children.
• DO keep space heaters away from your bed or other
flammable items. Follow all manufacturer’s instructions
and warnings.
• DON’T smoke in bed. This is a common cause of fatal
fires.
• DON’T use candles on or around your bed.
• DON’T run electrical cords under your bed or trap them
against a wall. Avoid placing lamps where they can fall on
the bed.
IN CASE OF FIRE, EXIT AND THEN CALL 911
To facilitate any future customer service or warranty
inquiries, please keep a copy of this warranty card, all
tags on your bedding and the sales receipt. For complete
warranty assistance, you MUST have your receipt (not
credit card payment receipt) and your law tag. The law tag
conveys your warranty rights and the sales receipt supports
the original owners right to a warranty

Thank you for your purchase!